helping businesses escape the point of no return
Eeegads – It’s Spring! And you may be asking yourself – how’d that happen? Still, it’s not too late to fine tune your 2022 Customer Success strategy. But it’ll take more than your near telepathic CRM to arm you with the intel you need to upgrade your Customer Success model, and power Brand loyalty. It’s
Continue Reading “Decoding Customer Signals, Hidden Buyer Behavior & Purchase Intent”
Digital Strategy & Why Customer Experiences & Expectations Matter – First of all, “Customer Experience” gets tossed around a lot, The term seems pretty straight-forward, but what does it really mean? When it comes down to it, it’s really about the way customers engage with your business AND the impression, even the sensation each encounter
Continue Reading “5 Ways to Tell Whether You’re Ready to be a Customer-First Operation”
Original Article by Anna Johansson – Entrepreneur Offer Unparalleled Customer Service You can make up for a number of potential shortcomings, including online presence, customer familiarity and price, by offering unparalleled customer service. Anytime a customer has an issue, do everything in your power to make it right, even if it means taking a short-term
When Issues and complaints arise, avoid maintaining frequent and consistent communication with clients. It’s all fun and games until somebody loses an eye, right? Maintaining regular communications may have its challenges when the client relationship is in good standing, but let’s be honest, no one really wants to be doing clean-up or damage control when
Continue Reading “Two Great Ways to Practically Guarantee Churn”
While stereotyping and profiling have negative connotations, and as such, are not a recommended strategy in business or in life. Typecasting, however, can be a pretty handy framework for understanding and classifying your Clients. And while an actor may be repelled by the idea of being repeatedly cast in the same type of role, as
The Beauty of Just Letting Go Check any top 40 chart from almost any era or any genre and you’re bound to come across a bunch of it’s so hard to let you go-themed songs. A few with titles or choruses that strike a familiar refrain: Boys to Men “It’s so Hard to Say Goodbye
Continue Reading “Avoid Properly Aligning Customer Success and Sales”
Question: So we’re closing out 2020 – online. How’s that virtual networking thing going? Well wherever you find yourself along the VN core competency spectrum; Jedi Master, online disaster, or somewhere in between, these solutions to 7 Top Virtual Networking Challenges could come in handy as you position yourself it Crush It in 2021.
In a recent COVID-19 Actions to Restore Stability Survey, Willis Towers Watson, a leading global advisory, broking and solutions company, assessed how HR departments are managing the impacts of COVID-19 and reimagining work, rewards, and the employee experience.
Continue Reading “How Organizations are Re-establishing Workplace Stability”
According to shrm.org (a Human Resource strategic planning association), a majority of North American employers expect that most of their furloughed workers will return to work by the end of the first quarter of 2021
True or False: Working longer hours = greater productivity
Well if you’re overdoing it, the answer would be: False. Remember the old days – prior to the rise of the 2020 pandemic, when most companies limited or avoided extending telecommuting options to the vast majority of eligible employees in fear their workforce might collapse into a rotting heap of slackers?
Continue Reading “Working Longer Hours Increases Productivity”
With the stressors of the past several months likely following us back into physical or virtual workplaces, tensions could be running high and co-worker dynamics may be stressed as we re-acclimate. Exercising more discretion in our email communications could help diffuse any emerging conflict.