helping businesses escape the point of no return
Original Article by Anna Johansson – Entrepreneur Offer Unparalleled Customer Service You can make up for a number of potential shortcomings, including online presence, customer familiarity and price, by offering unparalleled customer service. Anytime a customer has an issue, do everything in your power to make it right, even if it means taking a short-term
When Issues and complaints arise, avoid maintaining frequent and consistent communication with clients. It’s all fun and games until somebody loses an eye, right? Maintaining regular communications may have its challenges when the client relationship is in good standing, but let’s be honest, no one really wants to be doing clean-up or damage control when
Continue Reading “Two Great Ways to Practically Guarantee Churn”
The Beauty of Just Letting Go Check any top 40 chart from almost any era or any genre and you’re bound to come across a bunch of it’s so hard to let you go-themed songs. A few with titles or choruses that strike a familiar refrain: Boys to Men “It’s so Hard to Say Goodbye
Continue Reading “Avoid Properly Aligning Customer Success and Sales”